Menards Return Policy 2022 [Updated] » BEFORE Returning (2023)

Menards is a home improvement store chain located in the US. The firm is $10 million worth and sells everything from building material to home appliances.

Have you ever bought anything from the company and felt a need to return it? Here are we to help you know everything about the Menards return policy. We will describe everything in detail, so read the article carefully

Menards Return Policy 2022 [Updated] » BEFORE Returning (1)

1 Menards Return Policy

2 Menards Return methods available

2.1 Menards Store Return Policy

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2.2 Menards Online Return Policy

4 Menards Refund Policy

5 Menards return policy for all the different products they offer

6 FAQs

6.1 What is Menard’s Customer Service Number

6.2 What if I got a defective item?

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6.3 Can I return my online order at any Menards store?

6.4 What is the refund period?

7 Conclusion

Menards Return Policy

The general return policy at Menards is 90 days, however, the company has a vast category of products, and as a result, its return policy can differ depending on the product you purchased.

The product level return policy we outline below in this article will give you more insights on the return policy that might be more relevant to your situation.

Return Period90 Days
Return MethodIn Store or by Mail
Exchange Period90 Days
Exchange MethodIn Store or by Mail
Refund PeriodWithin 7 Days
Refund MethodMethod of Payment or Store Credit

Menards Return methods available

The return policy of Menards is customer-centric, and you can return any of the products either by visiting their store or by online mode.

Menards Store Return Policy

You can return both online and store purchases to the store located near you. If you want to return items by visiting the Menards store, just follow the below steps to begin your return.

  • The very first step you need to take is – find your nearest store.
  • Now, give some works to your legs and visit the Menards store.
  • Don’t forget to bring the confirmation email or receipt with you.
  • Present the order details and items to the service desk located at the entrance of the store.
  • Your return will be immediately processed, and the refund may take 7-10 days to credit back to your account.

Menards Online Return Policy

You can opt to return your product by mail if you are not willing to pay a visit to your nearest store. Here are the steps to be followed:

  • To return your products by mail, you need to contact the company’s guest service representative.
  • The guest service representative will promptly answer your query.
  • You will be given detailed return instructions by the representative, which will help you return the product.

Unfortunately, the cost of shipping your return package would be borne by you.

Moreover, Menards will deduct a twenty-five percent restocking fee for all the online returns of the merchandise.

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What if I am not able to find my return receipt?

If you’re wondering does Menards allow you to return without a receipt, the answer is yes.

If you need to process your return without a receipt, you will be able to print a Return Receipt if the purchase was made by check or credit card by using the Return Receipt Kiosk located by the Guest Service Desk at any Menards® store.

If you operate the Menards account, you will be able to print your receipt online. For more information on finding your orders online, you can visit the lookup receipts page.

You can also print your receipt online from your Menards® account if your purchase was made with a check or credit card.

For more information on looking up your orders online and printing your receipt, visit the Lookup Receipts page. You can use the driver’s license or state ID card for all non-receipted items.

See Also: Wayfair returns

Menards Refund Policy

Menards provides refunds of all its in-store and online returns through the original mode of payment.

The company requires a time of 7-10 days to refund the order to the original mode of payment. Here is a detailed view of all refund methods

Type of paymentDays to process your refundRefund and Credit Policy
Credit card/debit card 7-10 daysMenards will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Gift7-10 daysIn-store credit
Cash7-10 daysCash
Check7-10 daysIn-store credit

Moreover, if you have paid via multiple payment methods, you will be refunded in the following order:

Menards Card, Discover Card, American Express, Mastercard, Visa, in-store credit/gift card, debit, then cash.

Menards return policy for all the different products they offer

According to the company’s general policy, you can return most of its items within 90 days of purchase to get refunded via the original mode of payment.

If for some reason, you are not able to return the product within 90 days, you can also return it afterward. If the return is made after 90 days, you will be refunded through in-store credit.

Products and purchasesProduct ConditionReturn Policy
Gas-powered items consist of gas-powered wheeled goods, including the following: • Lawnmowers • Snowthrowers • Tillers • Log splitters • Chipper shredders • Generators • Pressure washersThese items should be in original condition and with original packing Gas shouldn’t have been filled in these items30 days return with receipt
Gift CardsNANon-refundable
Service items such as handheld gas-powered item or contractor paint sprayerThe items should be in original condition and with original packing intact30 days return
Custom Window Treatments Custom Exterior Shutters All Doors Vinyl Windows Steel Door Glass Replacement Glass Table Tops Building plans, blueprint sets, study sets, and reproducible mastersNAThese products can’t be returned
Holiday itemsThese items should be accompanied with a receiptThese items will be refunded at the receipt price before the holiday.

After the holiday, the lowest register clearance price for that item will be given.

PlantsReturn these items with receiptMenards guarantees these items for 1 year
Major AppliancesThese items should be accompanied with a receiptThese items should be in original condition and with original packingYou can return items with manufacturing defects within 7 days.

If there is not any manufacturing defect in the product, you can return it within 30 days

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Chemical ItemsNAIf the product is opened, it can only be exchanged.

However, unopened items can be returned according to the standard return policy

30 day over the counter exchange productsNo return or refund will be made without a receipt30 days
90 days over the counter exchange productsNo return or refund will be made without a receipt30 days

You should also follow the following guidelines before returning the product:

  1. Products missing the Universal Product Code (UPC) can only be exchanged for identical products.
  2. Stock merchandise, which is cut or altered, will be subject to a 25% restocking fee.
  3. Return merchandise purchased on rebate must be accompanied with original rebate receipt.

FAQs

What is Menard’s Customer Service Number

You can fill the online form by visiting thislinkto contact the online guest service representative.

What if I got a defective item?

If you get any defective item, you can contact theonline guest service representativeswithin 3 days.

Can I return my online order at any Menards store?

Yes, you can return online orders at any Menards store, but it is solely upon the individual store to accept or reject the return.

What is the refund period?

It takes 7-10 days to get the refund of your purchases.

Conclusion

Do you know that the founder of Menards (John Menard) started the company with pole building business and spent his nights working in a movie theatre to gather funds for the business?

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Our other guides – Lowe’s, Wayfair, and HomeDepot Return Policy.

Design your home with the Menards collection but don’t let unwanted products sit at your home. File a return ASAP.

Need to ask some questions? Feel free to write them down below – our experts would be more than happy to answer.

FAQs

What happens to Menards rebate if you return something? ›

Returned merchandise bought on a rebate must have the original rebate receipt. Otherwise, Menards will deduct the value of the rebate from the return amount. Sale price adjustment is allowed during the sale of an item when purchased up to 14 days before the sale. In-store credit will be issued for this balance.

Can Menards pull up receipts? ›

How do I look up a receipt at a Menards® store? You can look up and print a receipt of any purchase made with a credit or debit card or a check at the kiosk located near the service desk of any Menards® store.

What is the policy of returning? ›

What is a return policy? Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

Will Menards honor expired rebates? ›

While you can only use the rebates on items at Menards, those rebates never expire, and you can use them to stack on top of other rebates.

Can I use my Menards rebate to buy a gift card? ›

FAR products require that you spend a minimum of $10 on items that don't qualify for a rebate. You can search Menard's website specifically for items that come with a rebate and then narrow down your search from there if you like to shop online. Menards has exclusions on certain products, including: Gift cards.

Does Menards accept returns without receipt? ›

Products may be returned or exchanged within 30 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt. Products may be returned or exchanged within 90 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt.

How can I get old receipts? ›

You can usually obtain a copies of receipts by contacting the store where you made your purchase or by using a computer scanner to make a copy yourself. It is relatively easy to make a copy of the original receipt by using a copy machine.

Can I use my Menards card without the card? ›

No, you can only use the Menards Credit Card at Menards and partners like Speedway, Holiday, Kwik Trip, Kwik Star stores and participating gas stations.

How do you get around a no refund policy? ›

Company Won't Give You a Refund? Here's How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

Do stores have to accept returns? ›

Customer Returns and Refunds Under Federal Law

While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

What do you say when returning an item? ›

Tell the clerk you want to return the item.

Smile and say, "Hi, I want to return this item which I bought last week." Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time.

Do Menards employees get a discount? ›

Menards employees and spouses may share a 10% discount off merchandise.

Does Menards merchandise credit check expire? ›

The checks do not expire. I've been doing Menards rebates for many years and have never had an issue with receiving them.

Can you turn in a Menards rebate late? ›

If you miss the deadline, you technically will not get the rebate. (Some shoppers have reported success mailing in late receipts, but it's not guaranteed.) One work-around that store employees would prefer you didn't know about: Repurchase the item during the next sale, then immediately return it using the old receipt.

Does Menards price match Walmart? ›

Menards follows a price-matching policy. However, it isn't as simple as the store matching any price from other companies that customers show. You must have a coupon to present. Said coupon cannot be for double or triple the price off what it would be at Menards.

Does Menards give 11 on gift cards? ›

All full-priced items are eligible for the 11% rebate as long as it's in-stock during the sale period. However, items like gift cards, rentals, propane, carpet cleaner rentals, extended agreements, and others are excluded from the Menards 11% sale.

How long does Menards 11 off last? ›

We are happy to honor 11% sale price adjustments as long as your purchase meets the following rules: The merchandise was purchased within 14 days prior to the start of the sale. Sale priced items not offered during the 11% Sale are excluded.

How long does it take to get a rebate back from Menards? ›

The Menards® Rebate Center works diligently to send out your rebate checks as quickly as possible. However, we ask that you allow six to eight weeks for processing. After you mail in your rebate forms, you can track the status online using your name and address.

How do I get my Menards rebate? ›

Pick up your rebate redemption certificate at the service desk or print it online from www.MENARDS.COM®. Mail in the certificate along with the rebate receipt located at the bottom of your purchase receipt. Receive your Menards® merchandise credit check in the mail.

How long does it take to get Menards Big Card? ›

Once approved, you'll receive your Menards Credit Card in the mail within 7 to 10 business days.

Do stores keep records of receipts? ›

Most companies keep copies of receipts, but it is best to contact the store to see if a reprint is possible. If you have a lost receipt, your best plan of action probably is to contact the place that gave you the original copy and see whether the store can reprint the receipt for you.

How long do stores hold receipts? ›

Retailers must keep their receipts for 3 years and that distributors should carry the paid invoice for the same period. The same practice is recommended for third parties.

How can I get proof of purchase without receipt? ›

Other types of proof of purchase include:
  1. credit or debit card statement.
  2. a lay-by agreement.
  3. a receipt or reference number given for phone or internet payments.
  4. a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.

What credit score do you need for Menards card? ›

The Menards Credit Card credit score requirement is 640+. That means you need at least fair credit to have a decent shot of approval. So, make sure you know where you stand before applying.

How do I increase my credit limit with Menards? ›

You can get a Menards Credit Card credit limit increase by calling (800) 871-2800. The issuer suggests waiting at least 6 months after account opening to request an increase. And if you keep your account in good standing, you should expect an automatic credit limit increase offered by the issuer as well.

What gas station Can I use a Menards card at? ›

Visit any of our BIG Network Partners like Speedway, Holiday, Kwik Trip, or Kwik Star to earn a 1% rebate on gas and merchandise when you use your BIG Card®. Visit any of our BIG Network Partners like Speedway, Holiday, Kwik Trip, or Kwik Star to earn a 1% Rebate on gas and merchandise when you use your BIG Card®.

How do Menards rebates work? ›

Rebates are provided in the form of a Merchandise Credit Check valid towards purchases at any Menards® retail store. Mail-in Rebate is in the form of merchandise credit check, valid in-store only. Merchandise credit check is not valid towards purchases made on MENARDS.COM®.

How long does it take to get a rebate back from Menards? ›

We do ask that you allow six to eight weeks for processing of your rebates. Once your rebate forms have been entered and are in process, you will be able to track the status of your rebate. Did you know?

Can you use Menards in store credit online? ›

The Menards® Merchandise Credit Check is valid towards future purchases at any Menards® retail store. At this time, Menards® Merchandise Credit Checks cannot be used to make purchases on MENARDS.COM®.

Can I use my Menards card without the card? ›

No, you can only use the Menards Credit Card at Menards and partners like Speedway, Holiday, Kwik Trip, Kwik Star stores and participating gas stations.

Do rebates expire? ›

Product rebates are only valid for a specific time frame. The offer code may change for the same product as the time frame of the purchase changes or the offer code may be extended. If the offer code is no longer on the website, it is expired or no longer valid.

Is everything always 11% off at Menards? ›

When does Menards run an 11% rebate sale? Menards offers an 11% rebate every 2-4 weeks but has offered almost every week in 2020.

Is Menards rebate a check? ›

Your rebate is only available in the form of a Menards "rebate check", meaning you use it just as you would a gift card.

What is Menards return policy? ›

Returns with a Receipt within 90 Days of Purchase

Purchases made with cash will be issued a cash refund. Purchases made with a debit card will be issued a refund to the account. If a refund cannot be processed back to the original form of payment you will receive a Merchandise Credit Check.

How do I submit a Menards rebate? ›

MENARDS 11% Rebate Offer - How To Submit New Form - YouTube

What credit score do you need for Menards card? ›

The Menards Credit Card credit score requirement is 640+. That means you need at least fair credit to have a decent shot of approval. So, make sure you know where you stand before applying.

Can I use a store credit to buy a gift card? ›

Yes, you can use credit cards to buy gift cards at most retailers that offer them.

Does Lowes match Menards rebate? ›

Lowe's and The Home Depot Price Match

Speaking of Lowe's and The Home Depot, you'll probably be surprised to know that many of those stores will take the Menards 11 percent rebate into account when they price match.

How do I increase my credit limit with Menards? ›

You can get a Menards Credit Card credit limit increase by calling (800) 871-2800. The issuer suggests waiting at least 6 months after account opening to request an increase. And if you keep your account in good standing, you should expect an automatic credit limit increase offered by the issuer as well.

What gas station Can I use a Menards card at? ›

Visit any of our BIG Network Partners like Speedway, Holiday, Kwik Trip, or Kwik Star to earn a 1% rebate on gas and merchandise when you use your BIG Card®. Visit any of our BIG Network Partners like Speedway, Holiday, Kwik Trip, or Kwik Star to earn a 1% Rebate on gas and merchandise when you use your BIG Card®.

How do I get a replacement Menards Big Card? ›

For immediate service regarding your Menards® BIG Card® account please contact Capital One, by calling: 1-800-871-2800.

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